Mobile Responsive Consumer complaint Management System launched by PTA
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ISLAMABAD - A mobile responsive consumers Complaint Management System (CMS) has been introduced to provide ease and facilitation to general public for lodging online complaints through user-friendly interface.
Pakistan Telecommunication Authority (PTA) has launched this newly re-designed facility in line with present government's 100-day plan implementation.
As per details, the system would resolve complaints within stipulated turn-around time and consumers would also be able to check online status of submitted complaints though centralized automated system.
The consumers can lodge their complaints by providing necessary required information. The web system is also mobile responsive and user can easily access it through their mobile devices.
A senior official at PTA on Friday said launch of the System is another step to improve organizational productivity and efficiency whilst promoting freedom of expression and greater public access to information.
As part of PTA's commitment to embracing digital solutions and innovation, this Complaint Management System, accessible from within and outside the country, shall improve and transform digital consumer experience, the official added.
