ISLAMABAD - Prime Minister Imran Khan has clarified the rumors regarding the Saudi assistance package.
He categorically said that Saudi Arabia has attached no conditions with package announced by Riyadh during his visit to the Kingdom.
Answering another question, Imran Khan said the government is considering to bring judicial reforms package emphasizing on resolving civil complaints within one year.
Earlier, a detailed briefing was given regarding the PCP, according to which the portal is a voice of the people. It will help resolve issues confronting disabled, overseas Pakistanis, women, minorities, investors, and politicians.
The portal will function under PM's Performance Delivery Unit (PMDU). Key areas of PMDU include facilitation to Pakistani citizens, overseas Pakistanis and foreigners, facilitation and coordination for parliamentarians, and Prime Minister's directives/ Task Management System.
PCP is a complete grievance redressal system, which is connected with all the government departments, while Prime Minister's office will monitor the entire procedure.
A citizen of Pakistan can lodge his or her complaint through a smartphone app, website, e-mail or facebook. A complaint can also be got registered through a toll free number. Government departments will also hold khuli kecthahris to receive people's complaints. All complaints will be resolved in a given timeframe and a transparent manner to the satisfaction of the complainant.
Citizens' feedback that whether they are satisfied or not with the service delivery, will be helpful in future policymaking.