ISLAMABAD - There is one thing that the entire world is currently thriving on; covvectivity. The ability to connect with someone on the other side of the planet within seconds is a feat that has brought us into a new age; one that is filled with innovative ideas and technological advancements in all sectors.
With such developments, businesses and consumers’ need for connectivity has risen. Not just that, the demand for faster and reliable connectivity grows with each passing day.
A successful telecommunication company knows that a satisfied customer is crucial to stay ahead of competitors. Every organization in the telecom industry is now exploring new avenues to innovate and modernize with new technology that can pave the way for the future of businesses.
The demand for faster internet is higher than ever as every household is now reliant on a consistent network with unfaltering connectivity.
Companies like Pakistan Telecommunication Company Limited (PTCL) have already taken initiative in Pakistan link to make sure that the country keeps up its pace with the rest of the world.
With millions of users spread across the length and breadth of Pakistan, the organization is undergoing a massive transformation project by the name of Network Transformation Project (NTP) with the intent of satisfying customers.
*“PTCL has invested a considerable amount in this project because the customer is our main priority. Through the Network Transformation Project, customers can now experience high-speed unlimited internet, unlimited data streaming and seamless surfing. We believe that by bringing innovation and state-of-the-art technology, we can fulfill our responsibility in creating a digitally connected Pakistan.”*
Under this project, key 100 exchanges across the country are being upgraded. As of now 76 of those exchanges have already been upgraded in 12 cities including Faisalabad, Gujranwala, Hyderabad, Islamabad, Karachi, Wah Cantt, Lahore, Multan, Peshawar, Quetta, Rawalpindi and Sialkot, thus making it possible for the customers to enjoy reliable, high-speed unlimited internet, consequently increasing customer experience.
A large customer base has been impacted by NTP across Pakistan and the overall customer complaints have reduced to 43% in the areas where the exchanges have been upgraded.