K-Electric automated complaints management system launched

K-Electric automated complaints management system launched
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KARACHI: (APP) The K-Electric has implemented a state-of-the-art GIS (Geographic Information System) based complaints management system .

Currently in the pilot phase, the new system is capable of resolving consumer complaints much faster during power outages , a spokesman of the company said.

KE consumers in the pilot areas will now experience quicker response and faster outage resolution. The newly installed system will enable identification of locations and further reduce the response time of consumer complaints, the spokesman added.

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