Hyundai Tucson SUV maker in trouble for deceptive market practices

Hyundai Tucson SUV maker in trouble for deceptive market practices

ISLAMABAD: The Competition Commission of Pakistan (CCP) has issued a show cause notice to M/s Hyundai Nishat Motor (Pvt) Limited for, prima facie, deceptive marketing practices in the marketing campaign for its new SUV ‘Hyundai Tucson’.

Concluding its inquiry on Tuesday, the CCP said it issued the show cause notice to the company over alleged violation of Section 10 of the Competition Act, 2010.

The CCP took a suo motu notice of advertisements published in print media and on various social media platforms publicising the ‘introductory price’ of Hyundai Tucson with a disclaimer, ‘for a limited period only’. In these advertisements, though the ‘introductory price’ was visibly printed in large font size, yet the disclaimer was not easily noticeable as it was printed at a much smaller font size.

Moreover, it was also brought to the CCP’s notice that the initial booking period for Hyundai Tucson with the ‘introductory price’ lasted for less than 24 hours, and then the price was raised by Rs200,000. Within 24 hours of the initial bookings, the company declared that all units of Tucson at the introductory price were booked and the introductory price list was removed from its website, Facebook and Instagram pages. Article continues after this advertisement

The CCP’s Office of Fair Trade (OFT) in its inquiry found the advertisement to be problematic in that the position of the disclaimer could potentially mislead the consumers. Also, the advertisement left an overall impression that the company did not clearly indicate to consumers: (i) the period in which the introductory prices would apply, and (ii) the number of vehicles that were available at that price point.

On the inquiry’s recommendations, a show cause notice has been served on M/s Hyundai Nishat Motor (Pvt) Limited company and the company has been given 14 days to respond.

The CCP is mandated under the Competition Act to ensure fair competition in all spheres of commercial and economic activity to enhance economic efficiency and to protect consumers from deceptive marketing practices including deceptive marketing practices.

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