WASHINGTON - These days, it’s quite common for businesses, or network operators, to set up a bot/robot to answer your phone that redirects you to a human operator or processes your request. It’s easy to guess that the “lady” over the phone is merely a pre-recorded response that plays on repeat, cannot hear what you are saying, and is pretty stupid.
Google is looking to change that – it showed off a new AI feature of the Google Assistant <link> that is able to naturally communicate with real humans over the phone and carry out user tasks such as setting appointments.
The AI, on request, makes an autonomous call to a particular business and carries out the task assigned to it except, this time, it converses as cleanly and “realistically” as a human would. It uses natural human-like language and does not sound like an eerie, melodic robot.