ISLAMABAD – Prime Minister Imran Khan says no negligence will be toleratedin resolution of public complaints on Pakistan Citizen’s Portal.
The Prime Minister has directed authorities concerned to ensure thatdecisions with regard to resolution or to drop a complaint shall be backedby requisite approval from the competent authority.
The directions have been conveyed to four provinces through a letter by thePrime Minister Office which reiterates that any officer in his officialcapacity or as a focal person is not authorized to resolve or drop acomplaint until the same has been approved the authority competent to do so.
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The letter noted that administrative head of the concerned organizationshall be held responsible for quality of complaint resolution processes.
