ISLAMABAD – Prime Minister Imran Khan has warned of a stern actionagainst bureaucrats showing their laxity in treating public complaintsregistered through the Pakistan Citizen Portal (PCP).
According to informed sources, the prime minister has asked the provincialgovernors to recommend action against those officers who were showinglaxity in resolving the complaints.
The prime minister’s warning came after he was informed that some federalgovernment officers posted in the districts were still showing their laxityin helping in resolution of public complaints registered on the PCP.
On November 20 last year the prime minister had tasked the provincialgovernors to review the mechanism for disposal of complaints registeredthrough the Pakistan Citizen Portal (PCP) pertaining to federal departmentsoperating in their respective provinces.
PDM ready to protest outside ECP on January 19link
The governors would carry out periodic performance evaluation of thePCP-dashboards of the federal government organisations and a senior levelfocal person would be nominated for regular liaison with the Prime MinisterDelivery Unit (PMDU).
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The decision was taken in view of lacking collective performance review ofthe federal government organisations functioning in the provinces.
The PMDU was also directed to create exclusive dashboards for thegovernors’ offices and carry out orientation of the nominated focal persons.
The Citizen Portal has emerged as the most trusted medium for complaintsresolution by providing the common man a forum as well as voice to raisethe issue. The registration of around three million people at the portalmanifests the people’s confidence in the system.
Last year, 2.7 million complaints with 94 percent resolution and a total of617,000 complainants have posted satisfactory feedback.
