ISLAMABAD – There is one thing that the entire world is currently thrivingon; covvectivity. The ability to connect with someone on the other side ofthe planet within seconds is a feat that has brought us into a new age; onethat is filled with innovative ideas and technological advancements in allsectors.
With such developments, businesses and consumers’ need for connectivity hasrisen. Not just that, the demand for faster and reliable connectivity growswith each passing day.
A successful telecommunication company knows that a satisfied customer iscrucial to stay ahead of competitors. Every organization in the telecomindustry is now exploring new avenues to innovate and modernize with newtechnology that can pave the way for the future of businesses.
The demand for faster internet is higher than ever as every household isnow reliant on a consistent network with unfaltering connectivity.
Companies like Pakistan Telecommunication Company Limited (PTCL) have alreadytaken initiative in Pakistanlinktomake sure that the country keeps up its pace with the rest of the world.
With millions of users spread across the length and breadth of Pakistan,the organization is undergoing a massive transformation project by the nameof Network Transformation Project (NTP) with the intent of satisfyingcustomers.
Jahanzeb Taj, Chief Business Operating Officer, PTCLlink, commenting on the project said,
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*“PTCL has invested a considerable amount in this project because thecustomer is our main priority. Through the Network Transformation Project,customers can now experience high-speed unlimited internet, unlimited datastreaming and seamless surfing. We believe that by bringing innovation andstate-of-the-art technology, we can fulfill our responsibility in creatinga digitally connected Pakistan.”*
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Under this project, key 100 exchanges across the country are beingupgraded. As of now 76 of those exchanges have already been upgraded in 12cities including Faisalabad, Gujranwala, Hyderabad, Islamabad, Karachi, WahCantt, Lahore, Multan, Peshawar, Quetta, Rawalpindi and Sialkot, thusmaking it possible for the customers to enjoy reliable, high-speedunlimited internet, consequently increasing customer experience.
A large customer base has been impacted by NTP across Pakistan and theoverall customer complaints have reduced to 43% in the areas where theexchanges have been upgraded.
