ISLAMABAD – A mobile responsive consumers Complaint Management System (CMS)has been introduced to provide ease and facilitation to general public forlodging online complaintsthrough user-friendly interface.
Pakistan Telecommunication Authority (PTA) has launchedthis newly re-designed facility in line with present government’s100-day plan implementation.
As per details, the system would resolve complaints withinstipulated turn-around time and consumers would also be able tocheck online status of submitted complaints though centralizedautomated system.
The consumers can lodge their complaints by providingnecessary required information. The web system is also mobileresponsive and user can easily access it through their mobiledevices.
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A senior official at PTA on Friday said launch of the Systemis another step to improve organizational productivity andefficiency whilst promoting freedom of expression and greaterpublic access to information.
As part of PTA’s commitment to embracing digital solutionsand innovation, this Complaint Management System, accessible fromwithin and outside the country, shall improve and transformdigital consumer experience, the official added.
