SBP conducts four-year review of complaints against Banks, MFBs, DFIs July 24, 2020

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SBP conducts four-year review of complaints against Banks, MFBs, DFIs July 24, 2020

ISLAMABAD-The State Bank of Pakistan (SBP) has conducted a four-year (2016-2019) review of complaints against Banks/MFBs/DFIs.

The objective of the review was to gain insights on effectiveness of complaint management at banks.

In order to boost performance of complaint handling at banks and promote competition, SBP plans to further enhance the related disclosures which may include publishing of bank-wise complaint handling performance indicators in the near future by SBP.