ISLAMABAD: After shifting from SABRE to the next generation PassengerServices System (PSS) HIT IT, the value of sales of Pakistan InternationalAirlines (PIA) reached approximately Rs 9.5 billion in October.
Talking to APP, a PIA official said the national airlines shifted fromSABRE to HIT IT on September 12.
PIA was using the old system SABRE from last 18 years, but now as theinformation technology has totally changed in past few years offering evenmore opportunities for better customer service therefore shifting to HIT ITwas a good step on part of PIA, he said.
He said PIA’s new PSS will not only help the airline upgrade its technologyto meet global benchmarks, but will also help streamline its operations,augment its service offerings, reduce costs by half at least and willcreate opportunities and improve PIA’s passenger experience.
The official said PIA employees are getting control and expertise of thenew system with every passing day and the operational efficiency isimproving fast.
In October 2018, a total of 13,292 flights were operating and not even asingle flight was cancelled due to system change, he said.
He said the value of sales were approximately Rs 9.5 billion in October andthe total tickets sold in the system were 5,61,778.