ISLAMABAD – Pakistan International Airlines (PIA) newly installed passengermanagement system has created trouble for the employees and as well as thepassengers.
It has sparked the fear of flight delays among hundreds of its passengersat Islamabad International Airport due to technical glitches in theoperation of a newly launched system for air ticket reservations.
The national flag carrier on Wednesday launched a new online ticketreservation system and replaced the old US-based global online ticketreservation system with Turkish company’s HITIT.
However, the PIA staff is unaware of how to operate the new system properlyand manual boarding cards were issued which caused problems for passengersprompting delays in some flights.
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The airline staff will be using HITIT’s Crane Solutions for reservations,inventory control, ticketing and check-in procedures, flight operations,scheduling, revenue management, accounting and crew management.
However, PIA has requested its passengers for their cooperation in case ofany problems or inconvenience during booking and check-in issue.
