ISLAMABAD – Pakistan Citizens’ Portal established by Prime Minister ImranKhan is facilitating the people from all nooks and corners of the countryand it has become the most popular platform for redressing complaints in ashort span of eleven months.
Through the portal, all citizens can convey their complaints to highofficials and Prime Minister’s Office makes sure that these complaints areresolved.
A grievance redressal report by all ministries regarding complaintsreceived against them is being sent to the Prime Minister on regular basis.The report entails the volume of complaints redressed and also the feedbackprovided by the people in detail.
The number of registered citizens on Pakistan Citizen Portal has reached to1.173 million. So far, 12,33,000 complaints have been received, of which1057334 resolved, a redressal rate of 86 percent. Of these, 92 percent wereredressed at the federal level and 88 percent in Punjab. Likewise, 87percent were remedied in Khyber Pakhtunkhwa and 79 percent in Balochistanwhile only forty percent were rectified in Sindh.
Shahab Haider, a resident of Islamabad, told that his issue of possessionletter of a plot in Islamabad was resolved only after launching a complaintat Pakistan Citizen Portal.
A woman from Lahore thanked the Prime Minister as her abducted daughter wasrecovered after she launched a complaint at Pakistan Citizen Portal. A DIGof Police was removed from his position in that case.
A woman from Akora Khattak said a swindler was arrested after theircomplaint at Pakistan Citizen Portal, who had taken money from their familybut did not provide piece of land as promised.
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A citizen named Shahid said he and his fellow colleagues in Saudi Arabiareceived assistance by Pakistan embassy after their lodging of complaint atthe portal.
A woman from Bahawalpur said a man was arrested who had been harassing herfor the last two years, only when she lodged a complaint at the citizenportal.
A female worker of Health Department said she registered a complaint atPakistan Citizen Portal to get proper facilitation at the workplace. Thedepartment provided her the facilitation.
This initiative by Prime Minister Imran Khan is not only facilitating thecitizens across the country but it is also a major step towards thecreation of a welfare state on the pattern of Madinah as envisioned by him.