ISLAMABAD – Prime Minister (PM) Imran Khan has taken notice of officers fortheir inaction on citizen’s complaints being lodged on the Pakistan CitizenPortal app.

According to the PM Office, the office observed that complaints of thecitizens were disposed off without a proper inquiry, reply and documentaryevidence.

It also observed that concerned departments took unnecessary time inaddressing complaints, while the decision of resolving complaints weretaken by unconcerned officials, local media reported.

The office has written a letter to ministries and provincial departments inthis regard. The office has directed the ministries and departments toconstitute a five members committees to conduct performance evaluation andsubmit their reports within thirty days.

The committee will be headed by a grade 20 officer or a joint secretarywhich will submit its report after the evaluation of deployed officers. Thecommittee will point out misconduct in all reports on citizen portalincluding resolved and pending complaints. The committee will also pointout those who were responsible for both good and bad performances.

Last year in October, the Pakistan Tehreek-i-Insaf (PTI) governmentlaunched the Pakistan Citizen Portal app. This year it was declared thesecond best government mobile application in the world at the WorldGovernment Summit.

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Creating a direct link with the people to provide for resolution of theirproblems has led to the incredible success of my complaint cell in the PMOffice.[image: View image on Twitter]linklink