ISLAMABAD – Pakistan International Airlines (PIA) newly installed passenger management system has created trouble for the employees and as well as the passengers.
It has sparked the fear of flight delays among hundreds of its passengers at Islamabad International Airport due to technical glitches in the operation of a newly launched system for air ticket reservations.
The national flag carrier on Wednesday launched a new online ticket reservation system and replaced the old US-based global online ticket reservation system with Turkish company’s HITIT.
However, the PIA staff is unaware of how to operate the new system properly and manual boarding cards were issued which caused problems for passengers prompting delays in some flights.
The airline staff will be using HITIT’s Crane Solutions for reservations, inventory control, ticketing and check-in procedures, flight operations, scheduling, revenue management, accounting and crew management.
However, PIA has requested its passengers for their cooperation in case of any problems or inconvenience during booking and check-in issue.